Delivery & Returns
Why order from Pedal & Chain?
✔ We donate 10% of our profits to Sustrans
✔ 14-days free electric bike insurance (only applicable for EAPC bikes)
✔ 14-day returns policy
✔ Best price guaranteed
✔ Access to mechanics nationwide
✔ At least 6 months manufacturer's warranty
✔ Expert support from our friendly team
✔ Free E-Book with every E-Bike & Scooter order
FREE & FAST DELIVERY
Delivery times vary depending on the supplier, please find details for each product in the description tab on the product page.
Enjoy free home delivery on all orders over £500. Our nationwide couriers include FedEx, UK Mail, DHL and UPS.
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 48 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at firstname.lastname@example.org so that we can help.
ACCESS TO MECHANICS NATIONWIDE
We can signpost you to experienced e-bike mechanics to assist you with services and repairs. We're committed to providing excellent aftercare so you can ride away knowing you'll be looked after.
You have 14 days after receiving your item to request a return.
You can always contact us for any return questions at email@example.com
CANCELLATIONS & REFUNDS:
Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.